Customer Testimonials in Colorado Springs CO
Great customer service. There was a misunderstanding the first day but Steve, Matt and Kyler figure it out.
Transactions were quick and easy. Service personnel were pleasant and easy to work with. Was able to schedule an appointment within a day.
Excellent service, the best price, open to review the quote, and willing to answer every question we have.
Getting my car fixed and inspected through Fairicy Kia was a very easy and calming process. They did a great job diagnosing and fixing the issue.
My dealer, Matthew Lawson, was very informative and helpful in explaining the car’s features and answering my questions. He was attentive but not pushy. Everyone I dealt with was patient and plain spoken. Buying a new car was easier than I expected.
Answered all my questions, sometimes took a few hours to reply but eventually they did answer everything
Faricy Kia provided the best selection of vehicles and a competitive lease rate. I appreciated the communication of offers prior to our coming to the dealership.
Great service. Even though the repair needed me to come in again due to needing parts shipped, they provided a loaner car and got everything taken care of very quickly. Michael was great.
Clean and inviting. I loved the massage chairs and employees were so nice. The service took a little longer than expected but other than that great
Mechanic looked found the wire on the axle removed it and I was given it as I was about to leave so I'm very happy and the car is good again
We felt comfortable and not pressured when working with staff to find a car. Jessica was great.
Service members were friendly and helpful. I love the usage of send me text with all work required and cost for me to select which work to get done with my approval.
I came in for a free ECU update and everything was finished on time with out any delays.
Just a wonderful experience. Courtesy and professionalism second to none. I wouldn’t hesitate to recommend Toby to anyone buying a car.
Took good care of me and my vehicle throughout the entire service experience. Will definitely be back.
Knowledgeable, friendly service and reasonable pricing on trade-in and new car purchase. I would use them again.
I went in 3 days before my appt to make sure you had part on stock. I was told you did. Day of appt they had to order the holligen bulb and made me wait 3 hrs. Not cool. When looking at new vehicle was told going get the key to look inside the car and they left me outside waiting for 20min. Not cool.
Brittany and Jeremy were delightful. They answered all our questions and were very patient with us. Even when it seemed like we were being a little OCD, they were extremely patient with us. They deserve a paid day off!!!
Brittany was especially attentive to our needs. She switched out the key FOBs several times so that we could get a look inside at several of the trim details. We went back and forth between a Sorento and a Sportage model, but Brittany never hesitated in being complimentary and giving us the attention to detail that we (as new customers) deserved.
... Read More DealerRater - Oct 12, 2026
Faricy Kia are so professional and have always taken care of me and my car! Terra not only knows her job and does it well but she cares and has heart in her service care ! Highly recommend this service department - Thank you Terra and team !
My experience was great with this dealership. The representative was attentive, very knowledgeable and explained the process extremely well.
Very good service and great customer service. Thank you very much have a wonderful day
Michael took care of me with courtesy and made sure that I was satisfied with the entire recall process. Kudos all around to Faricy Kia!
They where Very helpful friendly. The place nice and clean. Them team got my vehicle fixed.
I was impressed by how clean and professional the sales floor was. They got me in and out quickly after buying a new car. They went above and beyond to get me a car that wasn't even on the lot.
Terra provided great customer service. I took my Carnival in for routine maintenance amd recall work. Terra was upfront about the recall needing more time. I decided to reschedule the recall since I had to be at work. I appreciate the honesty and how quickly the other services took.
The service department was very courteous and able to get me quickly for an oil change.
Toby was and awesome and knowledgeable sales rep to work with. Cory did absolutely everything he could to work with my goals for financing. It was the best car purchasing experience I’ve ever had.
Very professional and no charge whatsoever. Everything was done and completed without a glitch and on time as a Emissions factory recall.
They were very polite and helpful and Jeremy was incredibly knowledgeable of the vehicles. I appreciated that the whole process was quick and easy.
No issues. Courteous and helpful. I appreciated my sales rep, Jessica, and showing me multiple vehicles.
Faricy was able to get me in and out quickly and was helpful in teaching me about different buying options that I had. They never forced me or rushed me to do anything. There were no surprises which all accumulated into a great buying experience!
Service was thorough and fast! I was kept informed during the entire process,and notified of my options.
Very professional and had a lot of great words of advice for what to look into without being super pushy.
Jeremy was amazing to work with, as was Kyler. We’d strongly recommend shopping Faricy
Looks new and clean. This is a place I would come in and stay around when I get my vehicle serviced. When I bought my car Jessica Blair was amazing. I did not have good experiences or out comes at other dealerships. Jessica made everything work out and I wish I could work with again on another purchase.
The service department is much improved and Terra has been fantastic each time we have visited. Knowledgeable, friendly and always wants to make sure all of your questions are answered before she walks you out to your car.
Toby was great to work with he was the First to help me out on the sales floor. Gave me just what I asked for plus a great experience.
Sales take really long, even for cash deals. Service isn't commiserate with non-dealer services, it's worse. I have had problems booking services, communication during service, and repeated failures to address concerns. I had a different and better experience when it wasn't Faricy but Pikes Peak. When I drive it off the lot, the spare was loose, I had to pull over and tighten the bolt. The front-end body issues have been mentioned many times but no solution or estimate has been provided. Bolts have been left loose after work and repairs. Service does not communicate during service. ... Read More DealerRater - Oct 2, 2026
Awesome communication at the dealership! Very informative and helpful in explaining process!! Quick turnaround for service.
Kia has always been reliable and accommodating in service. I had my Sorento towed to the facility and they began work almost immediately. They resolved the issue with the steering wheel. In reading about the issue, it sounds like the Sorentos are known for the steering wheel locking. The year before mine was warrantied.
Anna and Toby and the finance and management team were amazing. I went to four different Kia dealers across Colorado and they had the best prices and customer service out of all of them.
The staff member that helped me was wonderful. She was helpful and knowledgeable. A good representative of your business
Very Quick and easy, finance was very straightforward and helpful getting all the paperwork done
My KIA suffered an unfortunate known rod bearing defect. Faricy opened a tech line ticket for me and had the engine replaced under warranty. As soon as it was approved, they had it finished in only a few days. Communication was fantastic and i'm so glad I had it done here with such a great team.
Personalized service!! The sales staff and financial support was unmatched. I can’t say enough good things about Faricy Kia!
The Service is always top notch at this dealership. Since they have changed over to Faricy it is still the same great people.
I was very pleased with the service provided by your service agent Alix. She helped the whole way through the process, and went the extra mile to find the part we needed to fix our issue.
This place is clean and transparent place to buy i had a excellent experience with them Would recommend
Dealership was clean and well maintained. Our representative Anna and financing manager Kyler were great and easy to work with. They were both very understanding and took great pride in what they do. Both explained everything and answered all questions we had with easy to understand answers and explanations. Highly recommend working with this dealership.
I received my 1st oil change & a tire rotation. Michael was very kind, helpful, & efficient with my time! A five star rating! ⭐️⭐️⭐️⭐️⭐️
Friendly and helpful staff who really listened to what we wanted. They made the whole experience easy and stress-free. Would definitely recommend!
Dealer was easy to work with, and everyone was professional. They have earned my repeat business.
This was hands down the best experience I’ve ever had with a dealership. Everyone at Faricy Kia was incredibly helpful, responsive, knowledgeable, and genuinely seemed to care about making the process a good experience. It never felt like the typical large, corporate dealership where you’re just another sale. The entire process felt personal, straightforward, and low-pressure. I truly appreciated how attentive the staff was from beginning to end and would absolutely recommend Faricy Kia to anyone looking for a different kind of dealership experience.
Extremely friendly and clean dealership. Every time I came in (test drive, paper signing, car pickup) there was someone there quickly asking how they could help and who i was there to see. Great reception in general.
Toby was great to work with. The team here made the deal seamless. Will recommend this location to friends and family.
I had an outstanding experience purchasing my new vehicle here. Jeremy and his manager were incredibly helpful throughout the entire process. They took the time to understand my specific requirements and worked diligently to get me into the exact car I wanted. I highly appreciate their professionalism and highly recommend their team to anyone looking for a seamless car-buying experience.
Jay O did a great job of helping my wife and I work the deal on our new Sportage. Very happy with our experience we will be back for sure
Speedy service, they listen and truly tried to help me and meet my needs..Friendly
They are straight forward no drama you normally find in dealerships You get all that comes without asking no stress and smooth good and respectful i would recommend
The staff was very cordial and friendly. The atmosphere was hospitable and the communication was thorough. Appreciate everything they did.
It was a pleasure dealing with Brian on my new Telluride. No pressure and pleasant experience.
Thank you Alex for handling my repair quickly and effectively. Your communication was outstanding. Also. Thank you Stacy for helping out.
Anna was absolutely wonderful to work with throughout the sales process!! Justin, the manager, was fantastic, and Kyler in finance was phenomenal. The entire experience was smooth, stress-free, and genuinely enjoyable. Nothing but great things to say about this team! I highly recommend Ferris Kia to anyone looking to purchase a vehicle.
Quick and friendly service. Provided additional suggestions for service but no pressure to do them immediately. Great experience.
Anna was very attentive and helpful she brought several cars up for us to look at and answered our questions.
Absolutely fantastic! Sales was fast, finance was fast and everyone is super friendly. Would recommend to everyone I know!
I had my vehicle serviced and everyone was so polite and knowledgeable. I didn't feel pressured at all with the suggestions that were made. Great job!
I had the pleasure of working with Toby and McCall on purchasing a new 27 Telluride. I did the inquiry online and they were very quick to have numbers and a deal sheet back to me with no games. Toby was very helpful when we arrived and had everything ready to go. Kyler in finance was very knowledgeable and helpful with any questions. I highly recommend this dealership.
Very helpful! Answered all questions I had along the way and continues to answer questions that I have.
Great customer service as always. Kept me in the loop every step of my visit.
Requested the knocking/whistling sound to be fixed on my Telluride. Had to show up three several times just to get the work done. Just for them to install it on the wrong window and tell me that was the issue when clearly the noise comes from opposite side of the car. Still have the issue and now I’m out of my bumper-to-bumper warranty. I will never be back to this location. Absolutely ridiculous.
Jay was incredible, he worked within our budget and made sure all our needs were met. Jay made it seem less process. Cory also was amazing. He listened to our needs and made sure my car had the coverage that best fits what I wanted
Was able to get me in and out . Fixed the ac and get me my car back within the same day
Alex was friendly and professional. She kept me updated on everything that went on. In fact everyone was friendly and professional.
I brought my Telluride in for recall service. The service team is always pleasant and professional. The recall was taken care of and I was back in business in just over an hour.
Great experience! And got me through the process really fast… with no hassle at all and were very attentive to all our asks!
Great customer service by Lauren and great service on my vehicle and getting it back to me as soon as possible.
Alix was awesome! She was very nice and helpful! This is a great and dependable dealership!
The entire buying experience was exceptional from cradle to grave. The staff was knowledgeable and courteous.
Friendly, same day appt, practical/honest to requested service, not taking so long to complete service (good waiting area too)
I live this dealership! From the car buying experience (great deal, no hassle) to the routine maintenance through the service department, the employees truly care. My last visit was for an oil change. My technician was Terra and she was terrific. Great attitude, made me feel welcome. We talked about some car matters and she went above and beyond to answer my questions and tell me the “why” behind the service recommendations. So professional and friendly. Made me feel good just talking to her.
Terra was great. Oil change and tire rotation performed in a timely manner. Staff was very professional and courteous!
The counter lady was very friendly and patient. She had to explain to me what a couple of options were that I didn’t understand. I like her smile and pleasantry.
Very quick for the appointment. No pressure for added services and the staff is always extremely friendly and wonderful!
He was very knowledgeable and professional and helpful. A little long wait but that's expected.
Brian was extremely helpful in getting everything ready to go. We drove down from Fort Collins and the process was very smooth in turning in our lease and finalizing the purchase of a CPO EV6.
As a female, it was very comforting being greeted by another female. The males are always nice too but again it took away the anxiety or stigma of a solo girl taking her car in.
They get things done! I like the easy communication between the person you drop your car off with throughout the service. You can easily text them and get a quick response.
Michale the person that took care of me was great. The only disappointment was that my car wasn’t washed Peak Kia always washed my car
Terra was very friendly and helpful. Went over all the items that were checked and completed. Was in and out in about 40 minutes
The communication is great and so are the people doing it. Bought my car there before the switch but they still treated me like I was a return customer.
I love the new system! Getting a text with a link to your car health and recommended services is much more effective then the dealer coming out a verbally telling/ showing you. I like to share the information with my spouse so the link is very helpful and more transparent
The staff member who helped me went above and beyond and took care of me
Jay was amazing. Super kind, compassionate and made our shopping experience easy. Thank you Jay!
Buy my car & servicing it has been incredibly straightforward and simple. Everyone is always kind.
Great service very professional —appreciate the friendly attitude and courtesy. Recommend this service center for anyone.
I am not a fan of going to dealerships, otherwise this would have been a 5. The staff is courteous and accommodating and does not push or pressure. Would highly recommend!
We were NOT looking forward to a day of car shopping!! But the people at Faricy Kia were a pleasant surprise!! Everyone was friendly and professional and we were not forced to endure high pressure sales!! We actually enjoyed our experience working with Jeremy, Brian, Kyler, and the GM! We LOVE our new Kia and highly recommend the Faricy Kia Dealership!
Perfect fast, friendly transaction!! Knowledge salesperson, witn a great personality. Finance person was extremely informative and helpful. The dealership as a whole went above and beyond to make my car buying experience pleasant and comfortable. I will definitely come back to Anna to buy my next vehicle!
A huge thank you to everyone at Faricy Kia! I highly recommend this dealership to anyone looking for a new vehicle. After visiting and working with other dealerships in the area, Faricy Kia stood out by far when it came to customer service, pricing, honesty, and the overall buying experience.
Anna P. was my sales representative, and she did a phenomenal job from start to finish. She helped me through the entire process of trading in my old vehicle and getting into my new Kia Sportage. She was friendly, knowledgeable, patient, and never made me feel pressured into making a ... Read More DealerRater - Sep 9, 2026
